Question 1

Why can’t I log in to the Eufy security app?

Accepted Answer

If you are unable to log into the Eufy security app, re-confirm the login credentials you have entered or update your app. Additionally, clear the app issues and ensure a stable internet connection.

Question 2

How do I change my Eufy account password?

Accepted Answer

To change the Eufy account password, visit the web management page of your security camera using the mysecurity.eufylife.com web address. From the login window, click on the Forgot Password option & follow further instructions to complete this process.

Question 3

What to do if the Eufy camera drops connection frequently?

Accepted Answer

If your Eufy security camera drops connection frequently, then ensure the camera is placed within the router’s network range, check the network connection stability, ensure the adequate power supply, reboot your device, etc.

Question 4

How to reboot your Eufy Security camera?

Accepted Answer

To reboot or power cycle the Eufy Security camera, first unplug all the devices from the power supply, and wait for approximately 30 seconds. Then plug back the devices into the power sources as you removed them.

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